Do your products come with a Guarantee?
Your We guarantee satisfaction with our products is fully guaranteed. If an item does not live up to your expectations, return it in good condition with your invoice or packing slip within 6 weeks for a full refund. Please include your comments regarding the reason for the return.books when you purchase directly from us. If you purchase from one of our distributors or a bookseller, please consult that company for their customer support policies.
Disclaimer
We have endeavored to ensure the accuracy of the information in our publications as of the date of their publication. Please note, however, that considering the vast quantity and the complexity of modern service information, we cannot warrant the accuracy or completeness of the information included.Of course, vehicle Vehicle manufacturers and Tool manufacturers are constantly updating their recommended maintenance procedures and requirements. If If there is any doubt about what procedures apply to a specific model or model year, remember that the service department at your vehicle's dealership is the source for the latest maintenance information. Before every attempt to work on your vehicle, consult Warnings & Cautions before attempting any repair work.
Paper books
Problems: If you are dissatisfied for any reason with a physical product which you have purchased from us, please return it Contact Us.
Return of Merchandise
Please include your comments regarding the reason for the return in your request. Authorized returns will be issued an RMA code and return address shipping information, which is required in order to accept and process your return. Returns must be in good condition with your invoice or packing slip within 6 4 weeks for a full refund. Please include your comments regarding the reason for the return.
Software
Because of problems with software piracy, eBahn® CDs/DVDs may only be returned either:
- Unopened, in original packaging
- Before an Activation Key is issued, or
- If already activated, after a Deactivation Code is received.
Web
eBahn® Web subscriptions are non-refundable.
How do I return the product I bought from you if I am not satisfied?
Please print and fill out the Bentley Publishers Return Form (PDF) and follow the instructions on the form.
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eBahn Software
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eBahn® 3 - End of Life Notice (EOL 2018) End of Support April 2020 eBahn® 3 and eBahn Pro® software was discontinued in 2017. eBahn® software EOL was 2018. With the end of Microsoft's Support for Windows 7 on Jan 14, 2020, we must discontinue technical software support for eBahn®. All technical support information on this website has been left available as a courtesy for a limited time without any representations about applicability or usefulness. It assumes eBahn® version 3.1.0 or higher. eBahn® and eBahn Pro® are Registered Trademarks of Bentley Publishers. |